Application Process and FAQ
RENTAL RATES, AVAILABILITY, and LEASE TERMS:
All rental rates, lease terms, and availability are found on our website under the FLOOR PLANS AND PRICING. Availability is reported in real time and there is no other availability to offer than what is shown on the website. Unfortunately, we are not able to provide future availability as we do not know when a current resident may give notice. We do not keep a waitlist and ask that you check the website frequently. We offer various lease terms and these can be found under the same tab by clicking into Pricing when an apartment is available. We offer 6 month and 12 month intial leases only and do not offer month to month intial tenancies.
We show available apartments after the current resident has vacated and the apartment has been cleaned. Our apartments tend to move quickly and many choose to secure an available apartment before viewing it.
If you would like to move forward in renting an available apartment, please submit an online application by navigating to the FLOOR PLANS AND PRICING, selecting the desired floor plan and choosing View Details and then selecting "Pricing" for the desired apartment. This brings up the pricing for the various lease terms. From here, select "Apply Now" under the desired lease term. There is a 24-48 hour time period for applications to be screened once all the required information is provided and the screening fee is paid.
HOLDING DEPOSITS and LEASE AGREEMENTS:
Once an application has been approved, you will be charged a holding deposit equal to the security deposit and required to sign a Holding Deposit Agreement. Please note, whichever payment method you provided to pay the application fee will be charged with the holding deposit amount. The Holding Deposit Agreement will hold the unit for you until the agreed upon date. Once occupancy commences, the Holding Deposit converts to the Security Deposit. The Holding Deposit is refundable only if the apartment will not be ready for occupancy by the agreed upon date. Sample of the Holding Deposit Agreement found here. In order to commence occupancy, you will be required to sign Landlord's Rental Agreement, and a sample of the Rental Agreement found here.
Application, Deposit and Move-In Fee payments must be paid by certified funds which include credit card, debit card, or cashiers check. We do not accept personal checks or money orders for move-in charges.
Monthly Rent payments are made through the secure Resident Portal via electronic bank transfer (ACH), debit card, or credit card. There is no fee for an electronic bank transfer (ACH). A monthly recurring Auto-Payment may be set up.
Residents pay for gas, electricity, water and sewer and any other desired optional utility . Electricity and Gas service are to be arranged directly with PG&E and The Gas Co., sub-metered water use and sewer are billed through YES Energy Management and the monthly charge will be automatically posted to the resident ledger to be paid along with the monthly rent. There is no need to initiate water and sewer service as this will be done automatically upon move-in.
As much as we love pets, we just aren't able to accommodate them at this property. So sorry.
Note: Assistance animals for persons with disabilities are not considered pets, but do still require our prior written approval. We will handle all requests for accommodation, including requests for assistance animals (service animals or support animals) per applicable fair housing laws.
One bedroom apartments are allowed a maximum of 1 vehicle only to be parked in an assigned covered parking space and two bedroom apartments are allowed a maximum of 2 vehicles to be parked in 1 assigned covered and 1 unassigned uncovered parking space.
The well-being of our community is our top priority. Polo Villas is open with essential services being provided. Our leasing office hours are by appointment only. Residents are encouraged to use the resident portal for lease renewals, rent payments, work order requests, and email inquiries. Maintenance teams will prioritize requests based on the level of urgency. To help ensure your safety and the safety of our staff, please continue to follow all state and local guidelines by practicing six feet social distancing, use hand sanitizer, and wear a face covering (if required). Effective 2/16/2022 face coverings are no longer required for fully vaccinated individuals (as defined by the CDC here) in most indoor public settings including those at our facility. They are, however recommended even if fully vaccinated should the risks be high. More information on face covering guidelines can be found here. Virtual and self-tours are available. Learn more about what we are doing to maintain everyone's safety here.
Polo villas is very nice and quiet! I’ve lived here twice. It’s conveniently located to shopping and gyms and good schools. I love it. Management is awesome too.- Google Review - Keith S.
I have lived here close to a year at and still astonished how such a nice place exists at the price point. The apartments are beautiful, the weekly events at the clubhouse are amazing, and maintinence fixes any concern same day. Shelley is extremely helpful and pleasant to talk to. If you want to live here, act fast, because there was a bit of a wait for me to move in.- Google Review - Brandon T.
I have lived at Polo Villas for over 10 years now! I always have found the staff friendly and attentive! The complex itself is a quiet, well maintained , modern, gated development . The unit I am in is a 1 bedroom apartment with a nice layout, with walk-in closet in the bedroom, large size bathroom , modern kitchen and a laundry room with washer and dryer! Shout out to Shelley and Max , part of the great team working at Polo Villas!- Yelp Review - Anthony K.
First apartment and it i overall wonderful! Had been put on a waitlist but after contacting and keeping in touch with office one was available for us fast!! move in experience was great and super easy! It is a very spacious apartment and everything is in perfect shape so far! went through for our walk in and any little thing was fixed instantly the next day. Love it here so far.- Apartment Ratings Review - Verified Resident 748131
This has been a lovely community with very kind neighbors. The office manager is very helpful and loves bring the community together every week. There are sometimes community pot lucks for super bowl Sunday or even just a game night. Overall living here has been easy and relaxing.- Apartment Ratings Review - Verified Resident 706199